With the initial response to COVID19 we made the decision to cease all tours until the end of April 2020 with the outlook of making a decision regarding operation each month. While some stage 3 restrictions have been lifted there are still restrictions regarding travel and social distancing in place. At this stage our business and tour operations will be suspended for another month or until further advice from the Australian and State government. We have already made contact with those booked for the first half of May and will contact other passengers regarding their bookings as the weeks progress. In these uncertain times we are happy to postpone and transfer your tour date or provide a gift voucher to be used in the future. If your circumstances have changed and you would like to cancel your booking we request that you do so via confirmation email to firstname.lastname@example.org Our general terms and conditions apply and cancellations outside of a week prior to your scheduled tour date will not incur any cancellation fees (direct bookings only). Full terms and conditions are listed on your initial booking confirmation email.
If you have a been the recipient of a gift voucher that was due to expire in 2020 then please email us on email@example.com and we will happily extend your voucher expiry date for another year. Simply quote the voucher number or booking reference and we’ll extend the validity.
While our tours and business are in hibernation, we have been using this time to prepare for when things do get back to normal. Our crew are undertaking the recommended COVID19 Tourism and Hospitality Training course in addition to the Training course offered by the Dept of Health. We are also looking at implementing new procedures that will protect our crew and our passengers for when the time comes that we can recommence tours again. We hope that you are all staying safe and healthy at this time. Until the time that we can physically guide people through their Ningaloo experience you may want to check out our social media pages for some great Ningaloo images. While there may not be the tourists around to view them, there are still plenty of Whale sharks visiting the reef right now.